Warranty Policy
Warranty Policy
Last updated: September 2026
WERO by Aowell stands behind the quality of every product we make. All products come with a 2-year limited warranty from the date of purchase.
What Is Covered
Our warranty covers defects in materials and workmanship under normal use, including:
- Hardware malfunctions not caused by physical damage
- Port or connector failures under normal use
- Thermal or power-related defects
- Firmware issues confirmed by our technical team
What Is Not Covered
- Physical damage, drops, or liquid damage
- Damage caused by unauthorized modification or repair
- Normal wear and tear
- Damage caused by use with incompatible devices or accessories
- Products with removed or altered serial numbers
How to Make a Warranty Claim
- Email weroaowell@gmail.com with your order number, a description of the issue, and photos or video if applicable
- Our support team will respond within 1–2 business days to diagnose the issue
- If a warranty replacement is approved, we will ship a replacement unit at no cost. Return shipping of the defective unit will be covered by WERO by Aowell
Compatibility Note
Our Thunderbolt 5 and Thunderbolt 3 products are designed for use with Intel Thunderbolt™-certified host devices. Compatibility issues arising from use with non-certified hosts are not covered under warranty.
Contact
Warranty inquiries: weroaowell@gmail.com
Response time: within 24 hours (GMT+8, Monday–Friday)