Refund Policy
Refund Policy
Last updated: September 2026
We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy from the date of delivery.
Eligibility for Returns
To be eligible for a return, your item must be:
- In its original, unused condition
- In the original packaging with all accessories and documentation included
- Returned within 30 days of the delivery date
Non-Returnable Items
- Items that have been physically damaged by the customer
- Items returned after 30 days of delivery
- Digital downloads or software licenses
How to Initiate a Return
- Email us at weroaowell@gmail.com with your order number and reason for return
- We will respond within 1–2 business days with return instructions and a return merchandise authorization (RMA) number
- Ship the item back to the address provided. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
Refund Processing
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–7 business days.
Defective or Incorrect Items
If you received a defective or incorrect item, please contact us within 7 days of delivery. We will cover return shipping and send a replacement or issue a full refund at no additional cost to you.
Contact
For any questions about returns or refunds, please contact us at weroaowell@gmail.com.