Frequently Asked Questions

Orders ship from our U.S. warehouse within 1–2 business days. Delivery takes 5–8 business days via tracked carrier. You'll receive a tracking number by email as soon as your order ships.

Yes. We ship to North America, Europe, and most international destinations. EU customers ship from our EU warehouse (7–14 business days). International orders outside U.S./EU typically arrive in 10–20 business days.

U.S. customers: no customs fees — ships domestic. EU customers: VAT is included at checkout. International customers outside these regions may be subject to local import duties. We are not responsible for customs fees imposed by your country.

We offer a 30-day hassle-free return policy from the date of delivery. Items must be in original condition with original packaging. Contact us at support@aowell.com to start a return — do not ship items back without contacting us first.

All Aowell products are covered by a 2-Year Limited Warranty against manufacturing defects. This covers hardware failures under normal use — not physical damage or unauthorized modification. Contact support@aowell.com for warranty claims.

Contact us within 7 days of delivery at support@aowell.com with your order number and a photo of the damage. We'll ship a replacement at no cost — no return required in most cases.

Yes — all Aowell Thunderbolt 3 docks are compatible with MacBook Pro and MacBook Air with Thunderbolt 3 or Thunderbolt 4 ports. Note: Apple M-series chips natively support only 1 external display via Thunderbolt. For dual-monitor setups on M-series Macs, a DisplayLink driver is required (included guidance in the product page).

Yes. Thunderbolt 3 devices are fully backward compatible with Thunderbolt 4 and USB4 ports. All Aowell docks work with the latest MacBook Pro, Dell XPS, Lenovo ThinkPad, HP Spectre, and other TB4 / USB4 laptops.

Our docks support M.2 2280 M-Key NVMe SSDs (PCIe). SATA M.2 drives are not supported. SSDs are not included — you install your own. Compatible brands include Samsung, WD, Seagate, Crucial, and most major NVMe drives.

No — the WERO TB3 Travel Dock is fully bus-powered. It draws power directly from your laptop's Thunderbolt port. No external power supply needed.

Yes. The WERO TB3 Dock for Mac Mini is designed to match the exact 197×197mm footprint of Mac Mini (M1, M2, Intel models) and Mac Studio. It stacks perfectly underneath.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are SSL encrypted and processed securely.

Contact us immediately at support@aowell.com. We process orders quickly — if your order has not yet shipped, we can modify or cancel it. Once shipped, the standard return policy applies.

You'll receive a shipping confirmation email with a tracking number once your order ships. You can also visit your order confirmation page or contact us at support@aowell.com with your order number.